fb001 Responsible Gaming – Keeping Filipino Players Safe and in Control

fb001 strictly enforces the minimum age requirement of 21 years old for all players in the Philippines, in line with the regulations set by the Philippine Amusement and Gaming Corporation (PAGCOR). Every new account goes through an identity verification process before full access to the platform is granted. We do not allow minors to register, deposit, or participate in any form of gaming or betting on our platform. If we have reason to believe that an account belongs to someone under the legal age, we will suspend that account immediately and conduct a review. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gaming platforms. Age verification is not just a legal requirement for us — it is a core part of how we protect young people in Filipino communities. If you know of a minor who has accessed the platform, please contact our support team right away so we can take appropriate action.

One of the most effective ways to stay in control of your gaming activity is to set clear financial boundaries before you start playing, and fb001 gives you the tools to do exactly that. Through your account settings, you can define daily, weekly, or monthly deposit limits that cap how much money you are able to add to your account within a given period. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period, which gives you time to reflect before making any changes. We strongly encourage all Filipino players to set these limits when they first register, rather than waiting until they feel they need them. Spending limits are a practical, non-judgmental way to make sure that gaming remains a leisure activity and does not interfere with your household budget or financial obligations. If you are unsure what limits are right for you, a good starting point is to think about what you would comfortably spend on other forms of entertainment in a month. Our support team is also available to help you navigate the account settings if you need assistance.

Losing track of time is one of the most common ways that recreational gaming can start to feel out of control, and fb001 provides session time reminders to help you stay aware of how long you have been playing. You can configure these reminders in your account settings so that you receive a notification after a set amount of time, prompting you to take a break and step away from the screen. Taking regular breaks is not a sign of weakness — it is a healthy habit that helps you maintain perspective and enjoy gaming as a form of relaxation rather than a compulsion. If you feel that you need a longer break from the platform, you can also use the temporary account suspension feature, which allows you to pause your account for a period of your choosing. During a suspension, you will not be able to log in, place bets, or access any gaming features, giving you the space you need to reset. We recommend that all players, regardless of how they feel about their gaming habits, schedule at least one break per session and avoid playing when they are tired, stressed, or emotionally upset. Your mental wellbeing matters more than any game outcome.

If you feel that your gaming activity has become difficult to manage, fb001 offers a self-exclusion option that allows you to block yourself from accessing the platform for an extended period. Self-exclusion can be requested for a minimum of six months and can be extended indefinitely if needed, and during this period your account will be fully suspended with no possibility of logging in or placing any bets. To request self-exclusion, simply contact our support team and we will process your request promptly and without judgment. We take self-exclusion requests seriously and will not attempt to re-engage you with promotional offers or marketing communications during your exclusion period. If you attempt to create a new account while under self-exclusion, we will close that account as soon as it is identified. Self-exclusion is one of the most powerful tools available to players who feel they need a firm boundary, and we are committed to honouring every request with care and respect. After your exclusion period ends, you will need to contact us directly to reactivate your account, which gives you an additional moment to reflect before returning to the platform.

Problem gambling can develop gradually, and many people do not realise they have a problem until it has already affected their finances, relationships, or mental health. Some of the most common warning signs include spending more money than you planned, feeling anxious or irritable when you are not playing, lying to family members about how much time or money you spend on gaming, and continuing to play in an attempt to recover losses. Other signs include neglecting work, school, or family responsibilities because of gaming, borrowing money to fund your gaming activity, and feeling a sense of relief or escape when you are playing rather than genuine enjoyment. If any of these signs sound familiar, it is important to take them seriously and seek support — reaching out early makes a significant difference in outcomes. fb001 encourages all Filipino players to check in with themselves regularly and to talk openly with someone they trust if they have concerns about their gaming habits. There is no shame in asking for help, and the resources listed on this page are here for exactly that reason.

If you or someone you know is struggling with gambling-related issues, there are support resources available in the Philippines that can provide confidential guidance and assistance. The National Council on Problem Gambling Philippines and PAGCOR's responsible gaming helpline are two starting points for players who need professional support beyond what a gaming platform can offer. Talking to a trusted friend, family member, or mental health professional is also a valuable step, and many Filipino communities have access to counselling services that can help. fb001 is not a counselling service, but we are committed to making it as easy as possible for players to access the help they need by providing clear information and removing barriers to self-exclusion and account management. If you contact our support team about a gambling concern, we will treat your enquiry with complete confidentiality and direct you to appropriate resources without pressure or judgment. Remember that seeking help is a sign of strength, not weakness, and that recovery from problem gambling is absolutely possible with the right support. You can also visit our FAQ page for more information about account management tools and how to get in touch with our team.