fb001 Privacy Policy – How Your Personal Data Is Handled on Our Philippines Platform

When you register an account on fb001, we collect basic personal details including your name, date of birth, email address, and mobile number so that we can verify your identity and keep your account secure. We also collect information about how you use the platform, such as the games you play, the bets you place, and the pages you visit, in order to improve your experience and ensure the platform runs smoothly. Payment-related information, including transaction records and your chosen payment method details, is collected to process deposits and withdrawals accurately and in compliance with financial regulations. Device and connection data — such as your IP address, browser type, and operating system — is gathered automatically when you access the platform, and this helps us detect unusual activity and protect your account from unauthorised access. We may also collect information you provide voluntarily when you contact our support team, respond to a survey, or update your account preferences. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance. If you have questions about what specific data we hold about you, you can reach out to our support team using the contact details provided on this site.

The personal information we collect is used primarily to operate and maintain your fb001 account, process your transactions, and deliver the gaming and betting services you have signed up for. We use your data to verify that you meet the minimum age requirement of 21 years old, as required under Philippine regulations for online gaming platforms, and to complete any identity checks needed before processing withdrawals. Your usage data helps us personalise your experience on the platform — for example, by surfacing game categories you enjoy or flagging promotions that may be relevant to you — but we do not use automated profiling to make decisions that significantly affect your account without human review. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy; you can manage your communication preferences through your account settings at any time. Aggregated and anonymised usage data may be used internally for analytics and platform improvement purposes, but this data cannot be used to identify you individually. fb001 does not use your personal information for any purpose that is incompatible with the purposes described in this policy without first obtaining your consent. If you wish to opt out of non-essential communications, you may do so at any time through your account settings or by contacting our support team.

fb001 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes, and this commitment applies regardless of the circumstances. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification services, and technical infrastructure providers — but these parties are only permitted to use your data for the specific purpose for which it was shared and are bound by strict confidentiality obligations. In some cases, we may be required by Philippine law, a court order, or a regulatory authority to disclose certain information about a player, and in such situations we will comply with our legal obligations while taking reasonable steps to notify you where permitted. If fb001 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the new entity as part of that process, but the receiving party will be required to honour the commitments made in this privacy policy. We do not share your data with any third party based outside the Philippines unless adequate data protection safeguards are in place and the transfer is necessary for the operation of the platform. Any third-party links or services accessible through the fb001 platform are governed by their own privacy policies, and we encourage you to review those policies before providing any personal information to those services. If you have concerns about how a specific third party is handling your data in connection with fb001, please contact our support team and we will investigate promptly.

fb001 uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission and secure server infrastructure. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their job functions, and all such staff are trained on data protection responsibilities and bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform and the data it holds. In the event of a data breach that poses a risk to your rights and freedoms, fb001 will notify affected players and the relevant Philippine regulatory authorities in accordance with applicable data protection laws and within the timeframes those laws require. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your fb001 account and to log out after each session, especially when using a shared or public device. You should never share your login credentials with anyone, and if you suspect that your account has been accessed without your authorisation, you should contact our support team immediately so that we can take protective action. Your cooperation in keeping your account credentials secure is an important part of the overall security of your personal data on the platform.

fb001 retains your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law, resolve any disputes, and enforce our agreements. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of an account, as required by anti-money laundering and financial record-keeping regulations applicable to online gaming platforms in the Philippines. Usage and activity data may be retained in anonymised or aggregated form for longer periods for the purpose of platform analytics and improvement, but this data cannot be used to identify you individually once it has been anonymised. When your data is no longer required for any of the purposes described in this policy, fb001 will securely delete or destroy it in accordance with our data retention schedule. If you request the deletion of your account and personal data, we will process that request promptly, subject to any legal obligations that require us to retain certain records for a specified period. You may request a copy of the data we hold about you, or ask us to correct any inaccuracies, by contacting our support team using the details provided on this site. We will respond to all data access and correction requests within a reasonable timeframe and in accordance with applicable Philippine data protection law.

As a player based in the Philippines, you have the right to access the personal information that fb001 holds about you, to request corrections where that information is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing, including direct marketing, and to withdraw your consent to processing at any time where consent is the legal basis on which we are relying. If you believe that fb001 has not handled your personal data in accordance with this policy or applicable Philippine data protection law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of your data rights, please contact our support team using the contact details available on this site, and we will respond to your request within the timeframe required by law. We will never penalise you for exercising your data rights, and exercising those rights will not affect your ability to continue using the fb001 platform. If you have general questions about this privacy policy or how your data is handled, the FAQ page may also be a helpful starting point. We are committed to making it as easy as possible for Filipino players to understand and exercise their privacy rights.